Airline Reservation System Modernization
An anonymized Larkinized engagement illustrating EA value in telecommunications.
Client Context
A mid-size airline replatforming reservation and loyalty off legacy TPF-era constraints. Larkinized engaged with CIO and business sponsors across telecommunications.
Challenge
Ancillary revenue blocked by rigid PNR; partner codeshare integrations fragile.
Approach
Strangler for booking; loyalty as separate domain; API-first retailing.
Architecture Decisions
Event-sourced offer engine; gradual PNR decomposition; 24/7 cutover rehearsal.
Outcomes
Ancillary revenue up; partner integration lead time halved.
Lessons Learned
Airline modernization demands rehearsal culture—architecture enables rollback.
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