Value stream mapping is a business architecture technique that visualizes end-to-end flow of value from initial stakeholder trigger through stages delivering outcomes—highlighting waste, delays, handoffs, and enabling systems. It connects customer and business outcomes to operational design.
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Capability maps support transformation by providing a stable structure to assess gaps, prioritize investments, align initiatives, and measure progress toward target operating models— independent of reorganizations or technology churn.
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Business capabilities describe what an organization must be able to do; processes describe how work flows to deliver outcomes. Understanding this distinction is foundational to capability-based planning and transformation prioritization.
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