Operating Model

An operating model specifies how an organization structures work—roles, decision rights, processes, and enabling systems—to execute strategy. It bridges abstract strategy to concrete workflows and accountability. Operating models evolve through transformation programs and should align with capability maturity targets.

In Practice

Larkinized LLC uses operating model analysis to identify where technology investments alone cannot fix structural misalignment. Business architecture artifacts express current and target operating models for executive dialogue. Change management plans depend on clear operating model shifts.

Example

A target operating model centralizes procurement while retaining regional sales autonomy, driving shared ERP and approval workflow design.